Recently, Walmart decided to discontinue its Jetblack chatbot shopping assistant. The service allowed customers to text orders for home delivery, but it has failed to be profitable. Webmasters and marketers should keep an eye on any unusual traffic spikes, and frequently monitor key metrics to detect anomalous shopper behavior. The admin can show both Add […]
Conversational eCommerce Chatbot Platform
Most have templates, guides, and other resources to help you build a chatbot. Or, you can create a conversation flow from scratch depending on your needs and customize it as you wish. Chatbots can serve as a personal shopper and guide customers along the buyer journey with relevant information, tailoring the purchase process to suit […]
11 Powerful Intercom Alternatives in Customer Service
Rather than waiting for a customer to start a conversation with you, you can initiate it if you think the customer needs some help. For example, you can have Zendesk Chat analyze how long someone is on your checkout page, and once it hits a certain limit, start a conversation with them to see if […]